About
Manuel João Lima
IT Operations & Application Support · Aspiring Systems Administration / DevOps
Porto Metropolitan Area
Summary
Application Support Engineer with experience in production operations, incident management, and data integrity checks in regulated environments. Comfortable working with SQL, Linux, Windows Server, networking, and IT service processes, with hands-on involvement in L1/L2 support, escalation handling, and cross-team coordination. Building on this operational background, particularly interested in progressing into systems administration and, over time, DevOps-oriented work, with a focus on infrastructure, automation, and service reliability. Practical, structured, and focused on clear troubleshooting, continuous improvement, and dependable delivery.
Experience
Application Support Engineer
January 2026 – Present (7 months)Smart Consulting · Porto, Portugal
- Provide application support for banking risk management tools in a regulated production environment, with a focus on data integrity, incident handling, and operational stability.
- Support L1 and L2 investigation, perform daily validation checks, and use SQL, internal monitoring dashboards, and API/web service checks to compare delivered data against application outputs.
- Work with ServiceNow and Jira to manage incidents, requests, and follow-up activities, coordinating across teams and handling escalations through the appropriate support path.
- Perform manual data checks and integrations when needed, manage cross-team handover across EMEA, APAC, and Americas, and collaborate closely with technical and business stakeholders to keep production services stable and issues moving toward resolution.
IT Support Specialist
March 2021 – December 2025 (4 years 10 months)JPS Informática · Marco de Canaveses, Portugal
- Provided technical support to B2B and B2C clients across infrastructure, cloud, and networking environments, handling incidents and service requests within SLA targets.
- Supported Microsoft 365 and Azure AD, managed Windows Server and Active Directory tasks, and configured VPN solutions for secure remote access.
- Maintained DNS, web hosting, and SaaS services, while handling ticketing, escalation, and support for billing and accounting software.
Customer Service Representative
March 2020 – March 2021 (1 year 1 month)INTELCIA · Porto, Portugal
- Handled customer service and sales interactions across inbound, outbound, and callback channels, while supporting first-line case validation, basic troubleshooting, and appropriate escalation.
- Contributed to call performance follow-up and routine reporting in a fast-paced, customer-facing environment.
Sales Assistant
August 2019 – March 2020 (8 months)ManpowerGroup Portugal · Porto, Portugal
- Supported customer service and sales operations through inbound, outbound, and callback handling, with basic case validation, follow-up, and escalation where needed.
Traverso Player
February 2017 – September 2025 (8 years 8 months)Mvsica Antiqva Porto · Porto Area, Portugal
Co-Founder
September 2012 – July 2014 (1 year 11 months)How to Know – Blogs UA · Universidade de Aveiro
- Managed a small academic project focused on tutoring support in Electronic and Telecommunications Engineering at the University of Aveiro.
Education
October 2025
ATEC – Academia de Formação
Technological Specialisation, Network and Computer Systems Management
2016 – 2020
ESMAE – Escola Superior de Música e das Artes do Espectáculo
Bachelor's Degree, Music Performance in Early Music
2012 – 2014
Universidade de Aveiro
Electronic and Telecommunications Engineering — 2 of 5 years completed
Skills & More
Top Skills: Containerization, Virtualization, Scripting
Languages: English (Professional Working), Portuguese (Native or Bilingual)
Certifications: Learn the Command Line Course; Learn Python 3 Course