Manuel João Lima

Summary

Application Support Engineer with experience in production operations, incident management, and data integrity checks in regulated environments. Comfortable working with SQL, Linux, Windows Server, networking, and IT service processes, with hands-on involvement in L1/L2 support, escalation handling, and cross-team coordination. Building on this operational background, particularly interested in progressing into systems administration and, over time, DevOps-oriented work, with a focus on infrastructure, automation, and service reliability. Practical, structured, and focused on clear troubleshooting, continuous improvement, and dependable delivery.

Experience

Smart ConsultingJanuary 2026 – Present (7 months)

Application Support EngineerPorto, Portugal

Provide application support for banking risk management tools in a regulated production environment, with a focus on data integrity, incident handling, and operational stability.
Support L1 and L2 investigation, perform daily validation checks, and use SQL, internal monitoring dashboards, and API/web service checks to compare delivered data against application outputs.
Work with ServiceNow and Jira to manage incidents, requests, and follow-up activities, coordinating across teams and handling escalations through the appropriate support path.
Perform manual data checks and integrations when needed, manage cross-team handover across EMEA, APAC, and Americas, and collaborate closely with technical and business stakeholders to keep production services stable and issues moving toward resolution.

JPS InformáticaMarch 2021 – December 2025 (4 years 10 months)

IT Support SpecialistMarco de Canaveses, Portugal

Provided technical support to B2B and B2C clients across infrastructure, cloud, and networking environments, handling incidents and service requests within SLA targets.
Supported Microsoft 365 and Azure AD, managed Windows Server and Active Directory tasks, and configured VPN solutions for secure remote access.
Maintained DNS, web hosting, and SaaS services, while handling ticketing, escalation, and support for billing and accounting software.

INTELCIAMarch 2020 – March 2021 (1 year 1 month)

Customer Service RepresentativePorto, Portugal

Handled customer service and sales interactions across inbound, outbound, and callback channels, while supporting first-line case validation, basic troubleshooting, and appropriate escalation.
Contributed to call performance follow-up and routine reporting in a fast-paced, customer-facing environment.

ManpowerGroup PortugalAugust 2019 – March 2020 (8 months)

Sales AssistantPorto, Portugal

Supported customer service and sales operations through inbound, outbound, and callback handling, with basic case validation, follow-up, and escalation where needed.

Mvsica Antiqva PortoFebruary 2017 – September 2025 (8 years 8 months)

Traverso PlayerPorto Area, Portugal

How to Know – Blogs UASeptember 2012 – July 2014 (1 year 11 months)

Co-FounderUniversidade de Aveiro

Managed a small academic project focused on tutoring support in Electronic and Telecommunications Engineering at the University of Aveiro.

Manuel João Lima

Summary

Experience

Education

Skills & Additional Information